Quality (ISO 9001)
BM&FBOVESPA was the first Exchange in the world to obtain the ISO 9001 certification, granted by ABS Quality Evaluations, Inc.
The Quality Management Systems implemented in the following BM&FBOVESPA areas meet the international quality management requirements established by the NBR ISO 9001 Standard: Derivatives Clearinghouse; Foreign Exchange Clearinghouse; Securities Clearinghouse; Administrative area; the Ombudsman, Special Auctions and Agribusiness Price Indexes, Reference Price area; Institute of Education; Job Training Association; Financial area; Communications area; Vendor area; Central Securities Depository and Participant Registration Center.
The ISO standards establish requirements and practices that help organizations to enhance their internal processes and flows, build the capacity of their collaborators, monitor the workplace and increase the level of satisfaction of their clients and suppliers, thereby ensuring the continuous improvement of the quality management systems.
The ISO certification provides innumerable benefits to companies by improving their productivity, organization, credibility and efficiency–Management factors that are easily identifiable by clients, thereby contributing to their competitiveness in both domestic and international markets.
- Derivatives Clearinghouse
Quality Policy
To ensure that the intermediation industry offers the best conditions for trading on the derivatives market, through motivated, transparent and professional work, promoting the development of the market and meeting the needs of its participants. These conditions are ensured through continuous improvement and the permanent assessment of the efficacy of the Quality Management System.
- Foreign Exchange Clearinghouse
Quality Policy
To ensure that FX market participants, who are duly authorized to operate on the BM&FBOVESPA FX Clearinghouse systems, have the necessary conditions for the registration, analysis, acceptance, contracting, clearing and settlement of FX transactions, providing them with appropriate conditions for the management of risks related to the FX market. These conditions are ensured through continuous improvement and the permanent assessment of the efficacy of the Quality Management System.
- Securities Clearinghouse
Quality Policy
To ensure that the participants of the securities market have the best conditions for trading on both the government and private bond markets, through motivated, transparent and professional work, promoting the development of the market and meeting the needs of its participants. These conditions are ensured through continuous improvement and the permanent assessment of the efficacy of the Quality Management System.
- Job Training Association
Quality Policy
To provide socially excluded young people with professional qualification programs, as well as personal and family assistance;
To be committed to the continual improvement of the efficacy of the Quality Management System;
To allow all work to be performed in an organized environment with motivated and qualified employees;
To establish constructive relationships with instructors and volunteers; and
To establish this social project as a benchmark for other like-minded endeavors.
- Administration
Quality Policy
The Administrative Department develops actions to secure the interests of BM&FBOVESPA as regards:
- Managing Facility operations and maintenance (facilities);
- Managing Mission Critical Environments;
- Managing the supply of goods and services (supply chain);
- Managing Contracts and Physical Assets.
To this end, the Exchange maintains an ethical and transparent relationship with internal and external clients, employees, suppliers, and stakeholders, respecting the following principles:
- A focus on Internal Clients, Responsible and Sustainable Management of Resources, Initiative, Innovation, and Commitment;
- Continuous enhancement of operational processes, staff and team development with the objective of obtaining a high degree of satisfaction at all levels of our relationship.
- Price Reference area
Quality Policy
To be committed to the continuous improvement of operational processes related to the generation of reference prices, ensuring the efficacy of the Quality Management System through the following guidelines:
- To meet the requirements contained in the BM&FBOVESPA Code of Conduct;
- To maintain a high level of technical quality in the collection of data and in the calculation and publication of reference prices and rates;
- To integrate the various users of the data produced by BM&FBOVESPA, and provide them quick and highly reliable solutions with total impartiality.
- Institute of Education
Quality Policy
To disseminate knowledge about the capital and derivatives markets to the general public, in line with BM&FBOVESPA activities, with a primary focus on integrity and academic competence.
To offer a full range of courses and training (from basic to post-graduate level) through classroom, online or a combination of classroom and online instruction in accordance with all applicable operational specifications and requirements.To offer a full range of courses and training (from basic to post-graduate level) through classroom, online or a combination of classroom and online instruction in accordance with all applicable operational specifications and requirements.
To foster the professional development of financial market participants and BM&FBOVESPA employees, through innovative solutions that promote the continuous improvement and the efficacy of the management system.
- Financial area
Quality Policy
To provide BM&FBOVESPA with financial management services that comply with the following guidelines:
- To furnish data and information to BM&FBOVESPA’s Management, with reliability and accuracy, in a timely manner;
- To comply with all accounting and fiscal norms in effect in Brazil;
- To comply with the requirements established by the Brazilian Securities and Exchange Commission (CVM) for publicly-held companies in the published earnings report;
- To observe the BM&FBOVESPA Code of Conduct;
- To meet all service demands, observing all legislation/rules/regulations in effect;
- To seek operational excellence through continuous improvement.
- Communications area
Quality Policy
To continually develop actions for the dissemination of accurate information through the BM&FBOVESPA communication channels – internet, intranet, press, TV center, publications and marketing –, which contribute to the ever greater transparency of the transactions carried out at BM&FBOVESPA, and to the dissemination of new products and markets.
These conditions are ensured through continuous improvement and the permanent assessment of the efficacy of the Quality Management System, and to this end the following basic principles are observed:
- To meet the requirements of internal and external clients;
- To continually improve the efficacy of the management system, ensuring the quality of all published information.
- Vendor area
Quality Policy
The constant development of actions that are conducive to the commercial distribution of data generated by the BM&FBOVESPA trading and registration systems, through distributing and granting access to BM&FBOVESPA market data.
These actions seek to assure continuous enhancements to and permanent assessment of the quality management system. The actions are based on the following premises:
- To meet the requirements of internal and external Market Data customers;
- To guarantee continuous quality enhancements for Market Data-linked services and information;
- To maximize revenue stemming from the information signal.
- Central Securities Depository
Quality Policy
To provide the Central Securities Depository participants with the following products and services:
- Centralized securities safekeeping and registration services, with recognized integrity, security and excellence;
- Innovative solutions and continuous improvement of the processes and of the efficacy of the Quality Management System; and
- Products and services in accordance with all applicable legal and operational specifications and requirements.
To contribute for the development of the market in line with the best practices and tendencies for securities custody, registration and bookkeeping.
To stimulate an adequate work environment, promoting professional growth and team spirit.
- Participant Registration Center
Quality Policy
To provide participants with a centralized registration system that delivers the following features:
- Swift registration process;
- Quick access to information;
- Assured confidentiality and security;
- Commitment to the continuous improvement of the services provided and to the satisfaction of the participants.
- Ombudsman
Quality Policy
Seeks to provide participants with an efficient, safe, fast and confidential channel for meeting demands. It includes:
- Agile analysis, referral and solution;
- Guaranteed confidentiality and safety for the data and information provided; and
- Commitment to a process of continuous improvement in dealing with complaints, in order to guarantee the satisfaction of the complainant;
- Agribusiness Price Indexes
Quality Policy
The BM&FBOVESPA Commodities Office and the Deliberative Council of the Center for Advanced Studies on Applied Economics (CEPEA) of ESALQ/USP mutually endeavor to provide agribusiness price indexes. This is within the ambit of study contracts for price indexes used by market agents as points of reference when executing trades on the Commodities and Futures Markets and/or other trading environments across the agribusiness chain.
Our working group is made up of leaders, researchers, and employees in the two organizations, involved in the processes of regional price gathering and the calculation and publication of agribusiness price indexes. Bearing in mind the proposals above, the group considers it extremely important to meet the needs of customers, focusing on the integrity, reliability, and punctuality of this information and the maintenance of trust in it.
For this reason, our work is guided by the following principles:
- The use of consistent and valid methodologies;
- Efficient process management;
- Maintenance of a working infrastructure and environment that assure the continuity of product integration processes;
- Staff development and training;
- Clear, fast, and objective communication;
- Constant enhancements to the Quality Management System (SGQ).
- Special Auctions
Quality Policy
Offers the customers that bid for concessions, divestitures, and carbon credits the support services for executing Auctions that comply with following principles:
- To meet demand for services, while respecting the legislation and the guidelines of the regulatory agencies;
- To seek constant customer satisfaction;
- To respect the BM&FBOVESPA Code of Conduct;
- To seek operational excellence through constant enhancements.
